It is the customer’s responsibility to ensure any goods or services purchased are suited to their needs.
It is the responsibility of Just Jane to ensure that descriptions, images and time scales are honest and true to life so as to enable the customer to make the best possible purchasing decisions.
Please ensure you choose carefully when purchasing goods with personalisation as refunds/credit are NOT given for change of mind/dislike of final product.
Most products are hand made to order and therefore the customer should allow a minimum of 7 days before your purchase is shipped. For personalised or bulk orders the time scale increases and will be clearly explained in the item’s listing within the online store. Please ensure you have read the product description fully before making your purchase.
All products are securely packaged before postage.
Just Jane uses Australia Post for the majority of parcels. Wherever possible a tracking code will be provided - usually for larger parcels. In order to keep postage costs as low as possible, Just Jane reserves the right to change postal carrier without notice.
* Rates online are for AUSTRALIAN customers only - If you would like to place an international order please contact us first for a shipping quote at firstname.lastname@example.org.
Just Jane will not accept responsibility for lost parcels, and any damage / breakages must be notified to email@example.com within 72 hours of delivery.
Just Jane will only accept returns of damaged or faulty goods. Damaged or faulty goods must be returned, at the customer’s expense, to Just Jane for assessment. Wherever possible Just Jane undertakes to replace damaged or faulty goods. Refunds and/or credits will be offered ONLY in the case of replacements not being available or in cases where it is impossible for time crucial items to be replaced.
It is the customer’s responsibility to ensure that they have read and understood all descriptions and information provided within the item listings and any further correspondence with Just Jane.